Communicate with your customers through their preferred channels (WhatsApp, Chat, SMS, Email, Facebook Messenger, Twitter, YouTube, LinkedIn, etc.). From one agent interface.
78% of customers interact with customers before purchasing and 29% after receiving the purchase
When your customers connect to your Call Center, is their only option to listen to IVR menu?
Our modern society is obsessed with our smartphones. Every year we collectively spend more and more time on our pocket supercomputers. That abundance of screen time means customers are used to interacting with their phones visually.
Visual IVR leverages this visual skill to simplify the customer service experience. When customers call a Visual IVR equipped service line, they have the option of receiving high- demand services through a virtual app sent to their phones. They smoothly navigate the visual system like their favorite apps, but when they hang up the call the Visual IVR virtual app disappears. No need for unwanted app downloads or cumbersome voice IVR menus. Instant, intuitive self-service exactly when customers want it.
CXOutcome is a leading provider of CCM cutting-edge technologies and services, offering scalable solutions for B2C enterprise businesses of all sizes. Founded by Oscar Vazquez who has been a pioneer in the Customer Communication Management industry for the past 20 years.
Why not join our fast growing client base? Get in touch today to learn more.
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