Conversa CX - OmniChat

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Conversa Desk

OmniChannel Agent Desktop

Communicate with your customers through their preferred channels (WhatsApp, Chat, SMS, Email, Facebook Messenger, Twitter, YouTube, LinkedIn, etc.).  From one agent interface.


78% of customers interact with customers before purchasing and 29% after receiving the purchase

Conversa CX - Visual IVR

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Conversa Visual (Zappix)

Visual IVR

When your customers connect to your Call Center, is their only option to listen to IVR menu? 


Our modern society is obsessed with our smartphones. Every year we collectively spend more and more time on our pocket supercomputers. That abundance of screen time means customers are used to interacting with their phones visually.


Visual IVR leverages this visual skill to simplify the customer service experience. When customers call a Visual IVR equipped service line, they have the option of receiving high- demand services through a virtual app sent to their phones. They smoothly navigate the visual system like their favorite apps, but when they hang up the call the Visual IVR virtual app disappears. No need for unwanted app downloads or cumbersome voice IVR menus. Instant, intuitive self-service exactly when customers want it.

Conversa CX - Informed

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Conversa InFormed

Field workforce digital transformation

  • Eliminate paper forms
  • Improve efficiency of your mobile workers
  • Simplify paper based processes
  • Reduce IT risk
  • Delight your customers

About Us

CUSTOMER CONVERSATION MANAGEMENT

CXOutcome is a leading provider of CCM cutting-edge technologies and services, offering scalable solutions for B2C enterprise businesses of all sizes. Founded by Oscar Vazquez who has been a pioneer in the Customer Communication Management industry for the past 20 years.  

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CXOutcome LLC

Miami, Florida, United States

marketing@cxoutcome.com