Omni-Channel Artificial Intelligence
One of the biggest challenges when deploying AI is consistency throughout all the communication channels. Today businesses adapt multiple customer communication channels related to marketing, sales, and service relationships like online chat, messaging apps, social media, email, CRM, or even voice assistants.
The connected customer
Today's connected customer are comprised of Millennials (Age bracket 23-38 years old) and GenZ (Age bracket - 7-22 years). Millennials communicate and consume data from up to three devices with an attention span of 12 sec. On the other hand, GenZ consumers and communicate data from up to five devices with an attention span of 8 sec. Both of these generational consumers are important to the future of businesses.
Today’s mobile-first connected customer hold brands to a new standard. Agents are under constant pressure to resolve their concerns and meet expectations. Communicating with the connected customer through their preferred channels is essential, but real-time, accurate, and intelligent digital conversations without being treated like a number are even more critical.
What makes us different?
Enhance your customer communications with our Machine Learning, and Natural Language Processing patented AI Platform that continuously learn from data without relying on rules-based programming. Open API’s also allow seamless integration with CRM and backend systems.
50% - 70% of tickets with no human intervention
Resolution time in seconds
Better service quality with rich, contextual conversations
80%of executives believe that
AI-powered technologies improves worker performance and efficiency
Conversa.aireduces handling time by 70%. It improves operation efficiency and reduces cost
Natural Language Processing
Sirva seus clientes no WhatsApp, e-mail, websites, canais sociais e muito mais
Sirva a sus clientes, en WhatsApp, correo electrónico, sitios web, redes sociales y más.
Serve your customers, on WhatsApp, email, websites, social networks and more.