Customer digital conversations from all channels will automatically be routed to our Omnichannel Agent Desktop and distributed to an available agent for immediate response
The ConversaDesk solution will allow your inbound calling customers to use multiple communications channels. The Conversation Desk solution can include all aspects of the identification and recall remediation process for fast call resolution rates. Outbound tools will allow you to respond through all text channels, calls, emails, social media, websites - confirm receipt and allow recipients to fully self-sense or begin the self-service process.
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