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see the future

A faster, better, and more efficient experience for customers calling into your contact center


Conver Visual IVR is a revolutionary digital & visual sel-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR trees 

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empower customers

Give your customers instant access to self-service virtual apps to swiftly solve their needs and avoid a call to customer service or a needless native app download.


Customer immediately enjoy On-Demand Apps whenever they need them, through any channel they choose.  Conver On-Demand Apps provide all the advantages of n

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Outbound

reach out to customers

Connect with your customers through the best channel available at the best time possible.

  

Targeted, personalized communication guides customers to the service solutions they need, cultivating the customer customer experience and providing a comprehensive end-to-end solution.

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Agent

empower agents

Give agents more context and caller information and enhance their capabilities to create more successful resolutions.


If a Visual user decides to talk with a live agent, Conversa V transfers the entire customer journey to the agent.  Every form filled and option selected in Conversa is sent back directly to the agent.

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Digital Payment

Automated Visual IVR experiences are allowing companies to keep accepting digital payments while CSR's are waiting.  Speedy, secure, seamless solution can connect to any payment gateway thanks to powerful API's.

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Analytics

dive into data

The Analytics Suite provides key insights for every level of business: Operational Reporting, Business Analytics, & Actionable Analytics.


Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Analytics Suite produces actionab

Actionable Analytics

Visual IVR Analytics Dashboards

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Design Studio

accelerating success

Create and amend intuitive visual experiences without coding through the best in class drag-and-drop  Studio platform.


The  Studio platform puts the power to design, build, update and launch innovative On-Demand experiences in your hands.  Transform your CX on the fly with instant publishing.



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RPA

increase productivity

Purposefully built to provide the perfect amount of automation to support self-service solutions.


The explosion of artificial intelligence (AI) and machine learning (ML) means finding the right balance between innovation automation, dependable solutions, and budget-friendly technology necessitates fast, highly adabt



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Survey Engine

start a conversation

Digital customer feedback deployed through any digital channel turns insights into action.


Conversa  digital customer feedback solutions keep businesses connected to the voice of the customer. Conversa allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels.